Privacy Policy

  1. Introduction to Privacy Policy

Welcome to Sellezely!

As part of our mission to help make the selling process easy and quickly for everyone, Sellezely is a technology product owned by Codebarco Technology LLP. Sellezely and its affiliates for service collect and process a lot of information necessary to provide the best service to its users. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a merchant or end user that uses Sellezely’s products, applications or services (together, the “Services”), a customer that shops at a store using our technology. By using any of Sellezely’s Services, or by dealing with a merchant/seller using Sellezely’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Sellezely’s Terms of Service.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

  1. Information from Sellers

We care about privacy a lot! If you are a merchant/seller, your customers need to understand how you (and how Sellezely) collects and processes their personal information. Accordingly, if you use the Services, you agree to post an up-to-date and accurate privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their personal information by Sellezely and other third parties. In addition, if you are collecting any sensitive personal information from your customers (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive personal information by Sellezely and other third parties. To help you get started on creating your own privacy policy, you can check out our privacy policy template.

Why and What information do we collect from Sellers?

We collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).

We use this information to provide you with our Services; for example, to confirm your identity, contact you, provide you with advertising and marketing, and invoice you. We also use this information to make sure that we comply with legal requirements.

We also collect data about how and when you access your account and the Sellezely platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Sellezely interface.

We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you; for example, by sending a personalized mail of offer of Sellezely app, we intend to show you plans we believe may be of interest and suitable to you. Finally, we may use this information to provide you with advertising or marketing.

Upon completing the sign-up process for the Services, and for verification to enable you for payment collection, we collect your business address, business type, business ID number, date of birth (if you are an individual business owner), bank account information and government-issued identification information, such as your Permanent Account Number or your Aadhar Number or, alternatively.

We use this information to create a Sellezely Payments account for you, to provide you with Sellezely Payments services, including fraud and risk monitoring, and to comply with applicable legal and regulatory requirements.

We collect personal information about your customers that you share with us or that customers provide while shopping or during checkout.

We use this information to provide you with our Services and so that you can process orders and better serve your customers.

Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.

We use some of the personal information you provide us to conduct some level of automated decision-making — for example, we use certain personal information to help us screen accounts for risk or fraud concerns.

We will also use personal information in other cases where you have given us your express permission.

When do we collect this information?

We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

We also partner with third parties who provide us information about merchants or prospective merchants, for example to help us screen out merchants associated with fraud.

When and why do we share this information with third parties?

Sellezely works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.

We may also share your information in the following circumstances:

    • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
    • to help us conduct marketing and/or advertising campaigns.
    • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).

Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.

Sellezely will always ask for your consent before sharing your personal information with third parties for purposes other than those described in this Section 6.

  1. Information from customers

Why and What information do we collect from our seller’s customers?

We collect our merchant/sellers’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Sellezely-supported merchant stores that you visit, and information about the device and browser you use.

We use this information to provide our merchants with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.

If you opt into Online Payment Collection feature, we store and use this information to pre-fill your checkout information. We additionally use this information to help customize and improve your experience when you visit a merchant store by presenting to you goods and service that are more likely to be of interest to you.

We use some of the personal information you provide us to conduct some level of automated decision-making — for example, we use certain personal information (for example, IP addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.

When do we collect this information?

We collect this information when you use or access a store that uses our Services, such as when you visit a merchant’s site, place an order or sign up for an account on a merchant’s site.

We also collect this information when you opt into Sellezely Pay, or use Sellezely Pay to pre-fill your checkout information.

Additionally, we partner with third parties who provide us information about our merchants’ customers, for example to help us screen out merchants associated with fraud.

When and why do we share this information with third parties?

Sellezely works with a variety of third parties and service providers to help provide our merchants with the Services and we may share personal information with them to support these efforts.

We may also share your information in the following circumstances: to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.

If the merchant whose store you visit or access directs us to transfer this information (for example, if they enable a third-party app that accesses customer personal information).

    • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
    • Personal information may also be shared with a company that acquires our business or the business of a merchant whose store you visit or access, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.
  1. Information from partners

Why and What information do we collect from partners?

We collect your name, company name, website, twitter or other social media handles, phone number(s), address, business type, email address PAN/Aadhar, Bank Account, and GST number

We use this information to work with you, confirm your identity, contact you, pay you and to screen for risk, fraud, or other similar types of issues.

We also collect data about how and when you access your account and the Sellezely platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Sellezely interface.

We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you

We collect personal information about your customers that you share with us or that they provide to us directly.

We use this information to work with you and to provide our Services to your customers.

We will also use personal information in other cases where you have given us express permission.

When do we collect this information?

We collect this information when you sign up for a partner account, when you sign up one of your customers for our Services, or when your customers sign up themselves. We also collect any additional information that you might provide to us.

When and why do we share this information with third parties?

Sellezely works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.

We may also share your information in the following circumstances:

    • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
    • to help us conduct marketing and/or advertising campaigns.
    • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
    • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
    • Sellezely will always ask for your consent before sharing your personal information with third parties for purposes other than those described in this Section 7.
  1. Information from Sellezely website visitors and users

Why and What information do we collect?

As you visit or browse the Sellezely websites, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).

We may also receive personal information when you purchase tickets or make other requests to Sellezely via any of our websites.

From telephone support users, we collect your phone number, call audio, and other personal information you provide us during our call. Pursuant to our Terms of Service, we may request additional documentation from you during our call to verify your identity.

From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat. Pursuant to our Terms of Service, we may request additional documentation from you during our chat to verify your identity.

From forum users, we collect your name, email address, website URL, and other personal information you may post.

We use this information to verify your account, to provide and enhance our Services (including supporting or servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

We collect this information when you visit the Sellezely website, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.

  1. Third party service providers

Sellezely’s platform allows merchants to connect their stores with third party applications to alter or provide new functionalities in their store. Sellezely is not responsible for and has no control over how these apps function. Merchants ultimately can control which apps they choose to use with their stores, and are responsible for making sure that they do so in compliance with relevant privacy and data protection requirements.

  1. For how long do we retain your personal information?

In general, we keep your personal information throughout your relationship with us. For merchants, this means we will keep your information as long as you maintain a store on your platform. For partners, this means we will keep your information until you inform us that you wish to terminate your partner relationship with us. For our merchants’ customers, we process your information solely as a data processor on behalf of our merchants, and it is up to the merchant to determine how long they will store your information in our systems.

Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request, or, if you are a merchant, you terminate your account and your personal information is purged pursuant to our standard purge process.

We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

  1. What we don’t do with your personal information

We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific Sellezely merchants you are interacting with, or to third party apps or service providers being used by the merchants you are interacting with) for the marketing of their own products or services.

If you are a merchant using Sellezely’s Services, we do not use the personal information we collect from you or your customers to independently contact or market to your customers. However, Sellezely may contact or market to your customers if we obtain their information from another source, such as from the customers themselves

  1. How do we keep your personal information secure?

  • We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes, and information technology systems on a risk management basis.
  1. Control over and access to your personal information

Sellezely understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a merchant or a partner, you can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit Sellezely’s websites or use our support services, please contact us to make the required changes. If you are a merchant’s customer and wish to exercise these rights, please contact the merchants you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how Sellezely processes your personal data, please contact Sellezely by email at privacy@sellezely.com

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